Frequently Asked Questions

Here are some of our most frequently asked questions.

Sizing & Fit

We recommend checking the size guide on the individual product page before placing your order. As sizing can vary between different styles, we recommend using your measurements rather than relying solely on the size you normally wear.

If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

Of course! If you're unsure which size to choose, please contact us at support@olivamae.com.

Send us your bust, waist and hip measurements together with the product you're interested in, and our customer service team will be happy to help you select the most suitable size.

If your item doesn't fit as expected, you can request a return within 30 days of delivery.

Please contact us at support@olivamae.com with your order number. Our customer service team will provide you with the necessary return instructions.

If you ordered the incorrect size, please follow our standard return procedure and place a new order for the size you would like.

Contact support@olivamae.com with your order number and we'll guide you through the process.

Ordering & Changes

Can I cancel my order?

Orders can be cancelled within 2 hours of purchase.

Please contact support@olivamae.com as soon as possible with your order number. If your order has already been shipped, it can no longer be cancelled and you'll need to follow our standard return procedure after receiving it.

Please contact us at support@olivamae.com as quickly as possible with your order number and the correct delivery address.

If your order has not yet been shipped, we'll do our best to update the address. Once an order has been dispatched, we cannot guarantee that the delivery address can still be changed.

Please contact us as soon as possible at support@olivamae.com with your order number and the change you'd like to make.

If your order has not yet entered the shipping process, we'll do our best to make the requested change. We cannot guarantee changes once an order has been processed or dispatched.

Please check your spam, junk and promotions folders first.

If you still cannot find your confirmation email, contact support@olivamae.com with the name and email address used when placing your order. We'll be happy to check your order for you.

Shipping & Delivery

How much is shipping?

We currently offer FREE shipping on all orders within the United Kingdom. There is no minimum order value required.

At this time, OlivaMae ships within the United Kingdom.

We may expand our delivery areas in the future.

Orders are processed within 1–3 business days.

After processing, delivery typically takes approximately 5–7 business days.

Please keep in mind that delivery estimates can occasionally be affected by carrier delays, public holidays or other circumstances outside our control.

Once your order has been dispatched, you'll receive an email containing your tracking information.

You can use this information to follow the progress of your delivery through our Track Your Order page.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Occasionally, deliveries may experience unexpected delays.

If your order hasn't arrived within the expected delivery timeframe, please contact us at support@olivamae.com with your order number.

Our customer service team will check the available tracking information and assist you further.

First, please check around your property, any designated safe places and with other members of your household or neighbours.

If you still cannot locate your parcel, contact support@olivamae.com as soon as possible. We'll review the tracking information and, where necessary, initiate an investigation with the shipping carrier.

Returns & Refunds

What is your return policy?

You can request a return within 30 days of receiving your order.

Returned items must be unused, in their original condition, with all original tags attached and in their original packaging.

To start a return, contact support@olivamae.com with your order number and reason for returning the item. Please wait for our return instructions before sending your item.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

We're sorry if there is a problem with your order.

Please contact support@olivamae.com within 48 hours of receiving your parcel. Include your order number and clear photographs showing the item and the issue.

If the item is confirmed to be damaged, defective or incorrect, we'll arrange an appropriate solution. Eligible return shipping costs will be covered by us.

Once your returned item has been received, we'll inspect it and notify you of the approval status within 7 business days.

Once approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time before the refund appears in your account.

Need More Help?

Can't find the answer you're looking for?

Our customer service team will be happy to assist you.

Email: support@olivamae.com

Monday - Friday: 09:00 - 05:00 (GMT+2)
Saturday - Sunday: Closed
We aim to respond within 24 hours.

We aim to respond to customer enquiries as quickly as possible.

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