Shipping Policy
Shipping Policy OlivaMae
Who We Are
OlivaMae ("we," "us," or "our") operates the website www.olivamae.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
• Free Shipping: We offer free shipping on all orders.
Shipping Range
• Delivery Area: We currently ship within United Kingdom and United States
• Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
• Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
• Cut-off Time: Orders placed before 22:00 (GMT+00:00) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
• Cut-off Time: Orders placed before 22:00 will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
• Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
• Returns Policy: For detailed return instructions, please refer to our Return Policy
Business Information
Company Name: OlivaMae
Company Number: 61294758361
Company Address: 2 The Cenacle, Cambridge CB3 9JS, United Kingdom
Warehouse Address: Da Costastraat 13, 2712 ET Zoetermeer, The Netherlands
Email: support@olivamae.com
Customer Service Hours
Monday – Friday: 09:00 – 17:00 (GMT)
Saturday – Sunday: Closed
We aim to respond within 24 hours.