Return Policy

At OlivaMae, we want you to shop with confidence. If you're not completely satisfied with your purchase, you can return eligible items within 30 days of delivery.

Returns

To be eligible for a return:

• Returns must be requested within 30 days of delivery
• Items must be unworn and unused
• Items must be returned in their original condition
• Original tags and packaging must be included
• Proof of purchase or your order number is required

How to Return an Item

To start a return, contact us at support@olivamae.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for your return
• Photos if the item is damaged, defective or incorrect

Our customer service team will review your request and provide you with the return instructions.

Please do not send your return before receiving these instructions.

Return Shipping

For standard returns:

• Return shipping costs are the responsibility of the customer
• This includes change of mind, incorrect size selection or personal preference
• We recommend using a trackable shipping service

For damaged, defective or incorrect items:

• OlivaMae will cover the applicable return shipping costs
• Please contact us before returning the item
• Photos of the issue may be required

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or incorrect, contact support@olivamae.com as soon as possible.

Please provide your order number and clear photos showing the issue. Our team will review your request and provide an appropriate solution.

Exchanges

If you ordered the wrong size or would prefer another item:

• Return your original item following our standard return process
• Place a new order for your preferred size or item

If you received an incorrect or defective item, please contact our customer service team for assistance.

Refunds

Once your return has been received and inspected:

• We will notify you whether your refund has been approved
• Approved refunds will be issued to your original payment method
• Refunds are processed within 10 business days

Your bank or payment provider may require additional processing time before the funds appear in your account.

Non Returnable Items

Certain items may not be eligible for return due to hygiene, safety or personalisation reasons. This may include:

• Intimate products
• Personalised products
• Custom made items
• Items that have been worn, used or damaged after delivery

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Contact Us

If you have any questions about returns or refunds, our customer service team is happy to help.

Email: support@olivamae.com
Phone: +31 6 41940767
Customer Service: Monday to Friday between 9:00 AM to 5:00 PM